Support & FAQs
Get quick answers to common questions and expert technical support for your Graphtec vinyl cutter. We're here to keep your machine running smoothly and help you get back to cutting with confidence.
Support & FAQs
Get fast answers to common questions about our Graphtec machine repair services. Need help with something specific? Reach out to our technical support team.
What types of Graphtec machines do you repair?
We service all Graphtec vinyl cutting machines including CE series, FC series, and older models. Our technicians are experienced with tracking issues, carriage problems, cutting strips, sensor malfunctions, and software connectivity issues.
What's your typical repair turnaround time?
Most repairs are completed within 3-5 business days once we receive your machine. Complex issues requiring special parts may take 1-2 weeks. We'll provide an accurate timeline after our initial diagnostic.
How does shipping work for repairs?
We provide detailed packing instructions and can arrange pickup if needed. You're responsible for shipping costs to our facility. Return shipping is included in our service fee for most repairs. All machines are insured during transit.
Do you offer diagnostic services?
Yes, we provide comprehensive diagnostics to identify issues before repairs begin. Our diagnostic fee is applied toward the repair cost if you proceed with service. We'll give you a detailed explanation of the problem and repair options.
What about replacement parts and availability?
We stock common replacement parts and have access to OEM components. For older machines, we can often source or refurbish parts. We'll always discuss part options and costs before proceeding with any repairs.
Do you sell used or refurbished machines?
Occasionally we have refurbished machines available. These are fully serviced units that come with a limited warranty. Contact us to check current availability or to discuss finding a specific model that meets your needs.
Need Technical Support?
Can't find the answer you're looking for? Send us details about your machine model and the specific issue you're experiencing. Include your machine's serial number if possible, and describe any error messages or symptoms. We'll get back to you with targeted troubleshooting steps or repair options.
SUPPORT & FAQS
Get fast answers and expert technical help for your Graphtec vinyl cutter. Our support team knows these machines inside and out.
FREQUENTLY ASKED QUESTIONS
What's your typical repair turnaround time?
Most repairs are completed within 3-5 business days from diagnosis. Rush service available for critical production needs.
Do you cover shipping costs?
You pay shipping to us, we cover return shipping on completed repairs. We provide secure packaging instructions to protect your machine during transport.
How much does diagnostic testing cost?
$95 diagnostic fee, waived if you proceed with repair. We'll give you a complete breakdown of issues found and repair costs before any work begins.
Do you use genuine Graphtec parts?
Yes, we use OEM parts whenever possible. For discontinued parts, we source high-quality replacements that meet or exceed original specifications.
Do you service older or used machines?
Absolutely. We work on Graphtec machines of all ages, from current models to legacy systems. Many older machines can be restored to excellent working condition.
NEED MORE HELP?
Send us details about your machine and the issue you're experiencing. Include your machine model, serial number if available, and a description of the problem. We'll get back to you with specific troubleshooting steps or repair options.